Help & FAQs

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Help & FAQs

Yes, our mobile apps are currently available on iOS & Android.

You will need to first sign up for a challenge via the web where you will create a user account on checkout. Once you have entered the challenge, please use the email address and password selected to login via the app where you will be able to:

– View Leaderboards
– Log Activity (Manual)
– Sync Activity (Automatic) with Apple Health / Google Fit
– View your activity log.

Work on our mobile apps are ongoing and we will continually update them as we release new features. If you find a bug, we would appreciate if you could report it to us.

Get Active Challenges are online active campaigns for companies, charities and individuals that centre around physical and mental well being, team engagement and charity fundraising through physical activities.

You can log your progress on our website and mobile apps. Make sure you are logged in. After logging your progress the challenge totals and leaderboards will update. Logging your progress is optional. Collectively we are aiming to reach a goal so we encourage you to log your progress to help us achieve and beat the target!

1 Mile = 10 Points
1,000m Swim = 6.2 Points
10 Min Workout = 6.2 Points
1 Cycle Mile = 3.33 Points

In general, we aim to dispatch your beautifully commissioned medal to you within 2 weeks of the end of the challenge. To find out when your challenge ends, please speak to your company representative or contact us.

Each challenge has its own timeframe. Please contact your organisation/challenge representative for further details.

You can report all bugs to us on our Report a Bug page.

You will earn a specially designed and themed medal by signing up and participating in a challenge which is usually organised by your organisation.

Yes – absolutely. It is essential that we all follow the government rules which are available here.

Yes. Login to your Account settings and enable private mode. By enabling private mode you’ll still be able to participate in our leaderboards but:

  • Your profile page will be disabled from public viewing.
  • Your name will show as Anonymous in the leaderboards.

To submit evidence as an individual and participate in our leaderboards you must go through the signup process to create a unique account with a unique email address. Therefore, if you are a parent wanting to enter with your child, you will first need to create one account and make payment, followed by another account and another payment.

Ask a Question

Are You Ready to Get Active & Raise Money for Good Causes?

Challenge Enquiry

Please use the form below to enquire about a challenge. We aim to respond to all enquiries within 24 hours.

Add Personal Challenge

Filter Leaderboards

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Log Activity/Progress